Bcd Travel Denmark A/S

Development in activities and financesThe negative effects of the pandemic together with the outbreak of war in Ukraine, have had major negative impact on business travel and meetings. The lower demand has been met with cost-reducing measures, primarily aimed at reducing the number of employees. As restrictions were eased at the end of March, opportunities were given to re-conduct business travel and meetings, but with limited supply and an infrastructure under reconstruction. From extremely low levels of business travel, the return became immediate, powerful, and even unpredictable.

The business has therefore during the year been marked by capacity shortages as demand significantly exceeded the ability to deliver, which was also characteristic of the entire travel industry. Major resources were allocated to ensure re-employment and new recruitment to meet the rapid and heavily increase in demand. This was supplemented by new training and introduction programs to ensure quality and skill levels in the organization. At the end of the year, it was concluded that the reconstruction of the business was fully completed, and to a new normalized situation.

Internally within the business, investments have primarily focused on consolidating mid- and back-office systems, developing own booking systems for our travel consultants, and developing self-booking systems for our business travellers.